Customer service excellence: creating a WOW experience
This programme covers ten modules, taking you from the foundational philosophy of service excellence through to practical implementation strategies that will transform how you show up for every guest, every shift, every day.
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Course Content
Understanding Customer Service in Hospitality
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1 Quiz
CUS01
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Knowing Your Guests
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1 Quiz
CUS02
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Communication Skills for WOW Service
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1 Quiz
CUS03
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Service Standards and Professional Behaviour
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1 Quiz
CUS04
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Creating Memorable Guest Experiences
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1 Quiz
CUS05
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Handling Complaints and Service Recovery
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1 Quiz
CUS06
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Using Feedback to Improve Service
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1 Quiz
CUS07
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Advanced Customer Service Programmes
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1 Quiz
CUS08
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Customer Service in Different Hospitality Environments
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1 Quiz
CUS09
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Implementing WOW Customer Service
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1 Quiz
CUS10
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Final Quiz
CUS Final Exam
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