CUS 1

What is the primary goal of customer service in hospitality?

A) To maximize guest satisfaction

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B) To reduce staff workload

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C) To increase marketing reach

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D) To minimize costs

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Customer service is best described as:

A) A one-time interaction

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B) An ongoing relationship with guests

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C) A financial transaction only

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D) A marketing campaign

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Why is customer service critical in hospitality?

A) It ensures compliance with laws

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B) It builds guest loyalty

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C) It reduces food waste

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D) D) It improves décor

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Which of these is NOT part of customer service?

A) Greeting guests warmly

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B) Handling complaints

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C) Ignoring guest needs

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D) Providing accurate information

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